Britain’s most secure land-based casino now has an online counterpart
With 54 brick-and-mortar casinos in the UK, Grosvenor Casinos is the largest of Britain’s gambling companies. In addition to these walk-in casinos, the company offers an online casino for UK guests.
Founded in 1970, Grosvenor is one of the largest historic gambling companies in Britain. In this Grosvenor casino review we bypass the old-style locations and focus on the online casino. , we decided to register at their website, play, and make a Grosvenor casino review of our own. The casino boasts a wide assortment of game types, including poker, roulette, blackjack, slots, live casino games, and bingo. According to the website, it is one of the most secure online casinos in the UK.
Join us as we put this claim to the test with our unique 10-factor assessment protocol.
User Experience 9/10
While testing the site, we found the website responsive and easy to navigate. Information and action buttons are clearly displayed – including the Grosvenor casino online live chat button. The site’s design is functional and we found no errors to interrupt play.
Bonuses & Free Play Availability 9/10
Grosvenor earned high marks from our review team with five regular bonuses and a modest welcome bonus that comes with very low wagering requirements. Live casino fans can enjoy their own bonus section that encompasses 12 different promotions. In addition to the regular bonuses, Grosvenor offers a well-developed loyalty program for repeat visitors.
In addition, the site offers a demo play mode that lets you try games before wagering.
Software & Game Developers 9/10
The website hosts about 450 games and live casino lobbies. In order to bring the proper casino atmosphere to your home, Grosvenor Casino online has employed some of the top names in the software industry, including IGT, NetEnt, Microgaming, NYX, WMS, NextGen, Realistic Gaming, and Playtech.
Language & Country Support 7/10
Currently, the Grosvenor Casinos website supports only the English language. Although most UK casinos to accept players from other countries, Grosvenor casino accepts players only from the UK, Ireland, Gibraltar, the Channel Islands, and the Isle of Man. All site transactions are conducted in Britisn pounds.
RNG Proof for Available Games 8/10
The Grosvenor Casinos website doesn’t feature any info on the random number generator used in its games, nor on the RNG auditing company. However, each game has an info page that displays the return-to-player percentage and game rules.
Casino Licence 10/10
Grosvenor Casino online UK maintains UK Gambling Commission licence 000-38750-R-319345 along with the licences from the Alderney Gambling Control Commission for gamblers outside the UK.
History & Founding Year 10/10
Grosvenor was established in 1970 by a film company under the name The Rank Group. Throughout many decades, it has proven to be one of Britain’s most successful and most popular casinos with more than 50 branches across the country.
Customer Support & Support Channels 9/10
The customer support at Grosvenor Casino is impeccable: highly responsive and helpful at all times. You can reach them via Grosvenor online casino phone number 0800 083 1990, mail, email [email protected], or live chat. If you have trouble with the website you can also resolve it at a local Grosvenor casino via face-to-face interaction.
Grosvenor cites player security along with funds and information safekeeping as top priority. The site enforces customer privacy rules specified by Europe’s General Data Protection Regulation Act. Customers are required to verify their identify and are encouraged to use a special PIN called the 3D password. We were unable to determine in what way the PIN is 3D or, in fact, how it differs from an ordinary PIN.
Payment & Withdrawal Policies 7/10
Grosvenor casino withdrawal and depositing processes are the same as those offered by most UK online casinos. The minimum withdrawal amount is £10 and the minimum deposit is £5. However, credit card users pay a £5 fee on every transaction. This high transaction fee sets Grosvenor apart from other online casinos, most of which charge no fee at all.
Grosvenor Casino Review
The Story Behind Grosvenor Casinos
Grosvenor Casinos has had a long and storied history. The company is owned by the Rank Group, which was established by J. Arthur Rank in 1937. The company originally dealt with the cinema and motion picture industry, but in 1970 it began a shift into casinos and gambling. The group completed its transition from motion pictures into gambling in 2006. The result is a sprawling network of 55 Grosvenor casinos in the UK and Belgium.
Grosvenor acquired the Gala Coral Group in 2013, which made it the largest casino chain in the UK. Since then, Grosvenor has won three very significant awards – the Casino Operator of the Year award at the 2013 International Gaming Awards and the Socially Responsible Operator of the Year, Land-Based award in 2014 and 2015.
Grosvenor Online Casino Offers
Our testing team found the bonus roster at Grosvenor filled with welcome surprises. Each customer can qualify for 5 different bonuses, including a quite reasonable welcome bonus and a hefty live casino promotion consisting 12 mini-challenges.
Every new customer that registers with Grosvenor can apply for the site’s welcome bonus. To claim the bonus, members must make an initial deposit of £20. The casino adds another £20. Although the bonus sum is low, the bonus must be rolled over by being wagered only five times before being withdrawn, compared to 20 or 40 times at other UK online casinos.
The Grosvenor Casinos online blackjack Rush Hour promo will delete blackjack fans. Every day between noon and 3 p.m. – and again between midnight and 3 a.m. – players who are dealt a bonus card while playing blackjack receive a £5 bonus – all the way up to £50 per day. The bonus funds carry a five-times wagering requirement.
Grosvenor Casinos’ 12 live casino challenges are tied to 12 live tables. The most interesting one we tested while researching this Grosvenor casino review was the Cash Cards challenge for Blackjack players. It’s simple: Every time you are dealt a cash card, you get the face value in cash. Roulette Happy Hour is good two. Players who gamble between 7 p.m. and 10 p.m. can earn £50 if drawn.
Choice of Games
The casino features three game categories in total: slots, table games, and live casino games. These categories hold about 450 games with different play types and stake ranges.
The Grosvenor Casino Online Slots page contains almost 400 slots games. Players can enjoy a wide variety of titles that includes both classic games and licensed franchises. The roster features about 20 progressive jackpot titles with prizes going up to £250,000.
The live casino section has 16 game lobbies. Members can enjoy loads of blackjack and roulette games or visit the more meager baccarat, poker, and dreamcatcher games. The tables have a wide range of stakes, and you can enter a game for as low as 20p. High-rollers should make sure to visit the London Roulette table, which permits stakes as high as £8,000.
The Grosvenor Casino Table Games page offers about 25 25 card and table games. Players can enjoy multiple versions of blackjack, baccarat, roulette, and video poker. Both everyday gamblers and high rollers are sure to find something they like, as stakes go as low as £1 and as high as £2,000. We especially enjoyed Premium Blackjack for its high stakes and the opportunity to play five hands at once. You’ll find some extra bettering features at the Advanced Roulette wheel too.
Grosvenor Casino Free Play and VIP
Customers that wish to test the games before playing can access Grosvenor Casino free play and VIP features by finding the small Demo Play button located on a game’s icon. The site currently offers free gaming only on selected games.
The casino’s comprehensive loyalty program rewards repeat customers. Members earn Play Points whenever they play and spend them on special bonuses. In addition, customers can apply for the Black Card VIP program, which brings them invitations to hospitality events, exclusive in-casino promotions, and even a personal account manager. Spending requirements and other details are available on the website’s Play Points page.
The Grosvenor online casino’s marine blue and green colour palette matches the decor of the company’s brick-and-mortar casinos. In addition to being pleasing to the eye, the casino is quite easy to navigate. The top of the page contains account info, including your balance. The middle of the homepage is reserved for game categories and titles, while you can find the most important legal documents at the bottom of the page. The website worked impeccably during testing, with fast load times and no evidence of bugs or glitches.
Customers who want to play Grosvenor games outside their home have not one but two Grosvenor Casinos online mobile apps at their disposal. Grosvenor’s casino app features almost the entire HTML5 games roster, plus a special £20 mobile bonus. If you prefer live gaming, you can download the live casino app, which hosts the entire roster of live games. This is one of the rare casinos that feature an entire game roster on their app, and the only one that has mobile apps both for the regular and live casino.
To start your registration, just press the big blue Join button next to the Grosvenor Casino Online Login. Once you do that, the website will present you with a comprehensive sign-up page that will ask for your personal details. If you’re already registered at one of Grosvenor’s brick-and-mortar casinos, you can skip those steps by entering your membership number.
Grosvenor Casino online support is first-rate. Members can reach the customer support team via telephone, mail, email, or live chat. You can even visit a brick-and-mortar casino and resolve your problems face-to-face with support representatives. Grosvenor support personall gave us courteous, correct answers to our queries via live chat during testing.
Is the Casino Fair?
The website doesn’t make its random number generator certification reports public. However, most of the games do have return-to-player reports. We did not find a single game with an RTP lower than 90% during testing.
Banking & Security
Customers at Grosvenor online casino can top their balance using only pounds, but when it comes to payment methods, the members can use Visa, Visa Electron, Maestro, and MasterCard, PayPal, Visa Checkout, and Paysafecard. The minimum deposit stands at £5, while the minimum withdrawal is £10.
The casino employs the high-end security services of VeriSign, one of the leading U.S. agencies that provide online security infrastructure. Also, the website is licensed by the UK Gambling Commission and Alderney Gambling Control Commission, meaning it complies with the security regulations of those bodies. Finally, Grosvenor online casino cooperates with some of the leading gambling addiction agencies. You’ll find links to them on the website.
Grosvenor Casinos is a solid choice for any gamer. The website features plenty of games for modest gamblers and high-rollers. The many generous bonuses add to the fun. In addition, the casino has not one, but two casino apps featuring a full roster of games, which is quite rare for a mobile casino app. We can safely rate Grosvenor Casinos among the top casinos not only in the UK, but anywhere in the world.